Customer Service Representative

Customer Service Representative

ConSol Limited

ConSol Limited (Consol) is the leading provider of Contact Centre Services, Consultancy Services & Enterprise Solutions in Nigeria.

Job Title

Customer Service Representative

Location

Lagos

Job Responsibilities

• Handle customer complaints or inquiries via telephone, emails, or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage the length of calls.
• Utilize computer technology to handle a high volume of calls
• Work closely with Team leads, supervisors and call center manager to ensure synergy and all-time customer satisfaction
• Adherence to call script and call center policies.
• Compile reports.

Education Qualification

• Minimum of ND in Mass Communications or any related field

Job Requirements:

• Handle customer complaints or inquiries via telephone, emails, or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage the length of calls.
• Utilize computer technology to handle a high volume of calls
• Work closely with Team leads, supervisors and call center manager to ensure synergy and all-time customer satisfaction
• Adherence to call script and call center policies.
• Compile reports.

Professional Qualification:

• Relevant Contact center operations certification

Experience:

• Minimum of 1-2 years relevant work experience the Contact Centre
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Deadline
1st July 2020.

Method of Application
Interested and qualified candidates should send their CV to apply@consollimited.com using the "Job Title" as the subject of the email.