Customer Service / Call Center Representative

Customer Service / Call Center Representative

Ngcom Network Solutions

Ngcom Network Solutions is one of the best internet service providers in Nigeria, providing UNLIMITED INTERNET service for both Home and Cooperate users in Lagos, Port Harcourt, Abuja, and Warri.

Job Title

Customer Service / Call Center Representative

Location

Lagos

Job Descriptions

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue, and providing solutions.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal / team qualitative and quantitative targets.

Deadline
5th July 2020.

How to Apply
Interested and qualified candidates should send their Applications to: ngrecruit17@gmail.com using the "Job title" as the subject of the email.